Refund policy

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Return & Exchange Policy ā€“ Srivalli Collections

At Srivalli Collections, we take pride in offering high-quality products. To ensure a seamless shopping experience, please read our Return & Exchange Policy carefully before making a purchase.

1. General Policy

  • We do not accept returns unless the product is damaged or defective upon delivery.
  • Exchanges are allowed only for size compatibility issues and must meet our eligibility criteria (outlined below).
  • For international (overseas) orders, we do not accept returns or exchanges under any circumstances.
  • All return and exchange requests must be initiated within the stipulated timeframe.

2. Return Policy

2.1 Eligibility for Returns

We accept returns only in the following cases:

  1. Damaged Product: If the item received is damaged, defective, or has a manufacturing issue.
  2. Wrong Item Delivered: If you receive a different product than what you ordered.

To request a return:

  • Email us at xyz@gmail.com within 48 hours of receiving the order.
  • Include clear images/videos of the damaged or incorrect item.
  • Our team will review the case and confirm if a return is approved.

2.2 Non-Eligible Return Cases

We do not accept returns in the following cases:

  • Change of mind or buyer's remorse.
  • Slight color variations due to lighting or screen differences.
  • Minor irregularities that are part of handmade or natural product variations.
  • If the request is raised after 48 hours of delivery.
  • Products purchased during sales, promotions, or clearance events.

2.3 Return Process

  • If a return is approved, we will provide further instructions on how to return the product.
  • The product must be unused, unwashed, with original tags and packaging intact.
  • Upon receiving and inspecting the returned item, we will process a replacement or offer a store credit (voucher) of equal value.

3. Exchange Policy

3.1 Eligibility for Exchange

Exchanges are allowed only for size compatibility issues under the following conditions:

  • The exchange request must be made within 7 days of delivery.
  • The product must be unused, unwashed, with all tags intact.
  • The customer must email us at xyz@gmail.com with their order details and exchange request.

3.2 Exchange Process

  • If the requested size is available, we will process the exchange.
  • If the requested size is unavailable, we may offer a voucher equal to the purchase value.
  • The customer is responsible for shipping charges when returning the item for exchange.

4. International Orders

  • We do not accept returns or exchanges for international (overseas) orders.
  • Please carefully review product details, size charts, and descriptions before placing an order.

5. Refunds & Store Credit

  • We do not offer monetary refunds except in rare cases where a replacement or voucher is not feasible.
  • Refunds (if applicable) will be issued in the form of store credit (voucher) equal to the purchase value.
  • The store credit will be valid for 6 months from the date of issue and can be used for future purchases.

6. Cancellation Policy

  • Orders can be canceled within 12 hours of placing the order by emailing us at xyz@gmail.com.
  • After 12 hours, the order will be processed, and cancellation requests will not be accepted.
  • For prepaid orders, a voucher will be issued instead of a refund.

7. Contact Us

For any return, exchange, or cancellation requests, contact us at:
šŸ“§ Email: xyz@gmail.com
šŸ“ž Phone: [Your Contact Number]
šŸ“ Address: [Your Business Address]

We appreciate your understanding and cooperation in making your shopping experience smooth and enjoyable.